Cancellation & Refund Policy

We value customer satisfaction and follow a transparent and fair cancellation and refund policy. Since we are an apparel manufacturing and direct-to-consumer (D2C) brand, certain products are made specifically for individual orders, which affects eligibility for cancellation or refunds.

Order Cancellation

• Orders can be cancelled within 24 hours of successful payment confirmation.
• Once an order enters the manufacturing, customization, or shipping stage, cancellation may not be possible.
• Bulk orders and customized products (including custom prints, sizes, or branding) cannot be cancelled once production has started.
• Cancellation requests must be submitted via our official support channels with order details.

Refund Policy

• Refunds are initiated only after cancellation or return approval by our internal review team.
• Once approved, refunds are processed within 5–7 business days.
• The refunded amount will be credited to the original payment method used during checkout.
• Any payment gateway or bank processing time is beyond our direct control.

Non-Refundable Items

• Customized or made-to-order products.
• Used, washed, damaged, or altered items.
• Products returned without original packaging, tags, or invoices.
• Clearance sale items or products sold under special promotions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Customers must provide unboxing images or videos for verification.
• After verification, we may offer a replacement or refund at our discretion.
• Claims raised after the allowed time period may not be accepted.

Return Shipping

Return shipping charges, if applicable, may be borne by the customer unless the return is due to a manufacturing defect or incorrect product dispatch.

Legal Rights

This policy is governed by applicable Indian consumer protection laws. The company reserves the right to deny refunds if misuse, fraud, or policy violations are identified.